How Velo CRM handles your data
Updated April 3rd, 2025
This is the Privacy Notice for Velo CRM (collectively referred to as "Velo CRM," "us," "our," or "we").
In the course of our activity and for the purposes of providing the Services (as defined in our General Terms of Use), Velo CRM is required to collect and process the personal data of its users (hereafter referred to as the "Users").
This privacy policy, implemented by Velo CRM, is intended to provide the Users with a summary and overview of the processing of personal data carried out by Velo CRM.
Velo CRM attaches particular importance to the respect for the privacy of the Users and of the confidentiality of their personal data, and is thus committed to processing the data in compliance with the applicable laws and regulations, and in particular the Nigeria Data Protection Regulation 2019 (NDPR), the African Union Convention on Cyber Security and Personal Data Protection, and where applicable, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereafter referred to as the "GDPR").
Personal Data: any information relating to an identified or identifiable natural person, that is, a person who can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to that person.
Processing of personal data: any operation or any set of operations relating to personal data, whatever the process used, and in particular the collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, as well as locking, erasure, or destruction.
Cookie: a cookie is a piece of information placed on the hard drive of Internet users by the server of the site they visit. It contains several pieces of data: the name of the server which installed it, an identifier in the form of a unique number, and possibly an expiry date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and save pieces of information.
The data controller for the processing of the personal data referred to herein is Velo CRM, a company registered under the laws of Nigeria with its headquarters located in Lagos, Nigeria.
Velo CRM has appointed a Data Protection Officer who can be contacted at the following address: [email protected].
Velo CRM collects data from Users in order to make the Services for which they have subscribed to the platform available to them
The mandatory or optional nature of the data provided (in order to complete the Users' registration and to render the Services) is indicated at the time of collection by an asterisk.
In addition, certain data is collected automatically as a result of the User's actions on the site (see the paragraph on cookies).
The personal data collected by Velo CRM during the provision of the Services is necessary for the performance of the contracts concluded with the Users, or to allow Velo CRM to pursue its legitimate interests while respecting the rights of the Users. Certain data may also be processed based on the Users' consent.
The purposes for which Velo CRM processes data are the following:
The personal data collected is intended for Velo CRM's commercial and accounting departments. It may be transmitted to Velo CRM's subsidiaries, or to third-party data processors which Velo CRM is authorized to use within the context of the performance of its Services.
In this context, personal data may be transferred to an African or non-African country. Velo CRM implements guarantees ensuring the protection and security of this data, in compliance with applicable rules and regulations, including the NDPR and African Union Convention on Cyber Security and Personal Data Protection.
Velo CRM does not transfer or rent personal data to third parties for marketing purposes without the express consent of the Users of Velo CRM.
In addition, personal data may only be disclosed to third parties for purposes other than marketing in the following cases:
To satisfy its legal obligations or in order to have the necessary elements to assert its rights, Velo CRM will be able to retain the data under the conditions established by applicable rules and regulations.
Thus, personal data collected by Velo CRM relating to the identity and contact details of its Users is retained for a maximum period of three years after the termination of the contractual relationship for Users that are customers, or from their collection by the data controller or the last contact from the Users that are prospects, for the data relating to the latter.
The termination of the contractual relationship is understood as the express termination of the contract by the User, or the non-use of Velo CRM Services for a period of three years.
In accordance with the NDPR and other applicable rules, the Users have the right to access and rectify their personal data, which enables them to rectify, complete, update, or delete data that is inaccurate, incomplete, ambiguous, or outdated, or whose collection, use, communication, or storage is prohibited.
The Users also have the right to request the limitation of the processing, and to oppose on legitimate grounds the processing of their personal data. The User may also communicate instructions on the fate of their personal data in the event of their death.
Where applicable, the User may request the portability of their personal data or, where the legal basis for the processing is consent, withdraw their consent at any time.
The Users may exercise their rights by sending an email to [email protected] or a letter to:
Velo CRM - DPO Team
Gbagada Phase II
Lagos, Nigeria
These requests shall be processed within a maximum period of 30 days
The Users may also at any time modify the data pertaining to them by logging on to their Dashboard and clicking on "edit my profile" or by contacting the customer relations department at [email protected].
The Users may unsubscribe from the Velo CRM newsletter or marketing emails by following the unsubscribe links in each of these emails.
In the event of a dispute, the Users may file a complaint with the Nigeria Data Protection Commission (NDPC), for which contact details may be found at [NDPC website].
The Users may access detailed information on the use of their personal data, in particular concerning the purposes of the processing, the legal bases enabling Velo CRM to process the data, its storage period, its recipients, and, where applicable, its transfer to a country outside Nigeria as well as the related compliance guarantees put in place for such transfers. To do so, the User can send their request by email to [email protected].
Velo CRM has taken all necessary precautions to preserve the security of personal data and, in particular, to prevent it from being accessed by unauthorized third parties, distorted, or damaged.
These measures include the following:
In addition, access to processing data on behalf of Velo CRM by the receiving third-party services requires authentication of the persons accessing the data, by means of an individual access code and password, that is sufficiently robust and regularly renewed.
Data transmitted over unsecured communication channels is subject to technical measures designed to make such data incomprehensible to any unauthorized person.
Any questions about the security of the Velo CRM website can be directed to [email protected]
Velo CRM reserves the right to change this Privacy Policy to comply with changes in the applicable laws and regulations.
The Users shall be notified of any changes made to this policy via our website or by email at least thirty days prior, when possible, to their entry into force.
Any questions about Velo CRM's Privacy Policy can be directed by email to [email protected] or by mail to:
Velo CRM - DPO Team
Gbagada Phase II
Lagos, Nigeria
For users incorporated outside of Nigeria and Africa
This is the Privacy Notice for Velo CRM (collectively referred to as "Velo CRM," "us," "our," or "we"). It explains how we collect and use information on velocrm.com and other websites we own or operate (collectively, the "Site"), our suite of software and professional services owned and operated by Velo CRM or its affiliates and/or delivered under the business name Velo CRM (the "Software") for managing contacts, leads, streamlining sales pipelines, automating sales processes, and other related CRM functions, our other digital properties or services, and your communications with us by any means (collectively with the Site, Software, and Programs, the "Services"). Please read this Privacy Notice carefully to understand our privacy practices.
This Privacy Notice applies to Velo CRM's activities globally, and includes supplemental notices specific to residents of various jurisdictions as may be required by local data protection laws. If you are a resident of or located in the European Union, please review the additional sections pertaining to GDPR compliance.
This Privacy Notice is governed by and part of our General Conditions of Use of Velo CRM Services (the "General Terms"). Your use of our Services is subject to this Privacy Notice and our General Terms, including its applicable limitations on damages and the provisions regarding resolution of disputes. Capitalized terms not defined in this Privacy Notice have the meanings given to them in the General Terms. Any additional notices we may provide you about our privacy practices will be considered to form part of this Privacy Notice.
Note that this Privacy Notice DOES NOT apply to any third-party websites, platforms, or activities, such as a Customer's websites or marketing practices. If you are a Contact of our Customer(s), your use of a Customer's website or receipt of marketing communications from a Velo CRM Customer is governed by the Customer's privacy notice, and Velo CRM has no control over their privacy practices.
